Legal
Terms of Use
The short version. Blanc is in pre-launch. Joining our list means we will tell you when and where you can taste Blanc in Utah, but it does not guarantee a sample, a tasting, a date or availability. Always read the label on the package you receive. When we start selling online, the sections marked "when available" will apply.
1. Agreement
These Terms of Use ("Terms") apply to your use of the websites, emails, text messages, social media pages, events and any future online store of Blanc, a brand of NovaVya Inc. ("NovaVya," "we," "us") (together, the "Services"). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
2. Where Blanc is today
NovaVya is an early-stage food company making its first product in small batches. Our product, packaging, ingredients, price and availability may change as we develop.
Joining our tasting list or any waitlist does not guarantee a sample, a tasting, an invitation, a date or the availability of any product. Tastings and events depend on capacity, location and the rules that apply, and may change or be canceled.
3. Product information and allergens
Blanc contains milk and almonds (a tree nut). The label on the package you receive is the final source for ingredients, allergens and nutrition information, and it controls over anything on our websites or social media. If you have a food allergy or a dietary concern, read the label before eating, and ask us if you have questions.
Some images on our Services are illustrative, and some are created with AI tools. Real products may look slightly different in color, shape or size. Nothing on our Services is medical or nutritional advice.
4. Your information and communications
Please give us accurate information when you sign up or contact us. How we handle your information is explained in our Privacy Policy.
5. Orders and online sales (when available)
We do not sell products through our websites yet. When we do, these terms will apply to your orders:
- Prices and availability. Prices are in U.S. dollars and may change. Applicable taxes and shipping fees are shown at checkout. Products are available while supplies last.
- Order acceptance. Your order is an offer to buy. We may accept, limit or cancel an order, for example if a product is unavailable or if there is an error in price or description. If we cancel after you are charged, we will refund you.
- Payment. Payments are processed by third-party payment processors. You agree to provide current, complete and accurate payment information.
- Shipping and delivery. Chocolate is sensitive to heat. We may limit shipping to certain areas, delay shipments in hot weather or require faster shipping methods. Delivery dates are estimates.
- Returns and refunds. For food safety, we cannot accept returns of food products. If your order arrives damaged, melted or incorrect, contact us within 7 days of delivery with your order number and a photo, and we will make it right with a replacement or refund.
- Any specific terms shown at checkout also apply to your order.
6. In-person sales and tastings
Purchases at markets and events are subject to the terms shown at the point of sale. Samples are offered while available and as permitted by law. We may decline to offer samples to anyone, including minors without a parent or guardian present.
7. Gift cards, promotions and incentives (when available)
Gift cards, promo codes, giveaways and similar offers will have their own terms, shown when they are offered. Unless those terms say otherwise, offers have no cash value, cannot be combined, may be limited to one per person and may end at any time. Gift cards are subject to applicable law.
8. Text messages (when available)
If you sign up for our text messages, you agree to receive recurring automated marketing and informational texts from Blanc at the number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or email contact [at] novavya.com. Carriers are not liable for delayed or undelivered messages. Program details will be shown at sign-up.
9. Chat and automated features (when available)
If we offer a chat or other automated feature, some answers may be generated by automated or AI tools and may contain mistakes. Do not rely on a chat for allergy, health or safety information. Always check the product label or contact us directly.
10. Your feedback and submissions
We love hearing what you think. If you send us feedback, ideas, ratings, survey answers, photos or suggestions (such as a flavor you would like us to make), you give us permission to use them to improve and promote our products, without payment to you. We will not publish your name, photo or words as a review or testimonial without your permission.
11. Acceptable use
Please do not misuse the Services. For example, do not break the law, interfere with the websites or their security, use bots or scrapers, submit false information, or post content that is unlawful, harmful or infringes someone else's rights.
12. Our intellectual property
The Blanc and NovaVya names, logos, designs, text, photos, videos and other content on the Services belong to NovaVya or its licensors and are protected by law. You may share our posts using the sharing tools of each platform, but you may not copy, modify or use our content or brand for commercial purposes without our written permission.
13. Third-party links and platforms
Our Services may link to or appear on third-party sites and platforms, such as Instagram and Facebook. Their own terms and privacy policies apply, and we are not responsible for them.
14. Disclaimers
To the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. This does not limit any warranty that cannot be excluded under applicable law.
15. Limitation of liability
To the fullest extent permitted by law, NovaVya will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Services. Our total liability for any claim related to the Services or a purchase will not exceed the amount you paid us for the product involved, or $100 if you did not buy anything. Some states do not allow these limits, so they may not apply to you.
16. Indemnification
You agree to defend and hold NovaVya harmless from claims arising from your misuse of the Services or your violation of these Terms, to the extent permitted by law.
17. Governing law
These Terms are governed by the laws of the State of Utah and applicable United States federal law, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Salt Lake County, Utah, unless the law of your state of residence gives you the right to bring it elsewhere. Nothing in these Terms limits rights you have as a consumer under the laws of the state where you live.
18. Changes and other terms
We may update these Terms as Blanc grows. The updated version will be posted here with a new effective date. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms and our Privacy Policy are the entire agreement between you and NovaVya about the Services. We may suspend access to the Services for anyone who violates these Terms.
19. Contact us
NovaVya Inc.
West Jordan, Utah 84084
contact [at] novavya.com